THE world’s biggest call centre operator has been accused of using AI to “whiten” Indian accents for Brit customers.

A total of 119 Thais were among 230 foreigners reported freed from a scam call centre in Poipet, Cambodia, as authorities continue their crackdown on cybercrimes.Cambodia's immigration department said ...

"Where that is not possible we are looking at alternative options across BT Group, including non call-centre work." BT said the new multi-function sites would cover a range a services for both ...

UK call centre employees tended to stay with their company for well over three years, compared with 11 months for Indian workers. But the report, by research firm ContactBabel, also revealed that ...

Artificial intelligence is being incorporated across a large number of industries in the world, and will now even be used in call centers. The world’s biggest call […] ...

A TRIO of celebrities have reunited to work in a call centre. 80s icons Martin Kemp, Sinitta, and Toyah Willcox surprised ...

Personalisation must play a key role in these new types of contact centre work environments. Agents must have the opportunity to work on flexible schedules and get training customised to their ...