Sebastian Tietz, Head of Business Development, Mitel, said: “With Genesys Cloud, we can now support large enterprise customers pursuing a cloud-first CX strategy through a comprehensive platform ...

Genesys Cloud Social unlocks real-time insights from social media, fueling AI-driven, end-to-end, personalized customer experience orchestration Genesys®, a global cloud leader in AI-Powered ...

Qi, a leading fintech consortium, has successfully implemented advanced Generative AI and Cloud technology from Genesys, a global leader in customer experience and call centre solutions headquartered ...

By adding broad public social media listening, Genesys expands the Genesys Cloud platform beyond direct messaging to unlock deeper understanding of consumer sentiment. Organizations can unify customer ...

SAN FRANCISCO & COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology ...

Today at Enterprise Connect 2025, Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, announced a suite ...

SAN FRANCISCO, March 25, 2025--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help organizations use social ...

Social media channels have become an increasingly crucial and largely untapped opportunity for organizations to build relationships with their customers. According to a survey Genesys conducted in ...