Customers with past-due balances who are at or below 300% of the federal poverty level, or nonprofits with past-due balances can qualify. The federal poverty level for 2025 in the 48 contiguous states is $15,650 for a single person and $32,150 for a family of four. The poverty level is adjusted by $5,500 for each additional member of a household.

High mortgage rates can add hundreds of dollars a month in costs for borrowers and reduce their purchasing power.