A new study from J.D. Power ranked mega, large and medium airports across the United States for customer satisfaction.

TAMPA, Fla. - Tampa International Airport has earned another accolade. TPA was ranked as the No. 2 large airport in the country in the 2024 J.D. Power North America Airport Satisfaction Study. The study measured passengers’ satisfaction in seven ‘core dimensions’ of customer experience, including:

Overall airport satisfaction is up, according to the J.D. Power 2024 North America Airport Satisfaction Study This year has been busy—and expensive—for travelers, with record-setting crowds and soaring costs.

J.D. Power released its 2024 North America Airport Satisfaction Study, which found that most travelers had a good experience despite record passenger volume and rising costs. Across several metrics, passengers noted the positives and negatives of airports,

San Diego International Airport has placed near the bottom of the list of large airports in North America based on a customer satisfaction study by J.D. Power.

Pittsburgh International Airport’s ratings slid over the past year to rank near the bottom of the list in J.D. Power’s North America Airport Satisfaction Study for airports of its size.

Roughly a billion passengers make their way through airports across the United States each year — but some of them are having a better experience than others.

SEA also was near the bottom of the rankings in 2023, which the airport wasn't surprised by given the many ongoing construction projects.

A survey finds that passengers are pleased with their experience at KCI, but rising costs are increasingly a pain point.