Cigna links executive pay to customer satisfaction

Cigna links executive pay to customer satisfaction as insurers face scrutiny
By Sriparna Roy (Reuters) - U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer satisfaction as part of sweeping measures to address widespread criticism over medical care denials and delays.
Cigna to link executive pay to customer satisfaction
Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare system.
The Cigna Group links executive pay to customer satisfaction
Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer satisfaction that in part ties executive compensation to the results. “The health care system in America needs to be better,
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Cigna Group announces plans to reform prior authorization, improve service
The Cigna Group will spend up to $150 million to reform its prior authorization, patient advocacy and provider services this ...