AI success requires increasing data access. As artificial intelligence (AI) and automation evolve, the concept of "digital workers" is becoming an integral part of modern customer... Also, Otter.ai ...

Don't impose onsite, hybrid or remote workplace policies based on personal preference. Find a way to collect data to inform ...

The new suite underscores AI’s increasing role in delivering personalized customer experiences while ensuring compliance with industry regulations.

NICE has evolved as an organization -- led by a CEO who, rather than asking “What’s the next big thing?” asked, “How fast is it coming?” -- and provided a primer to attendees at a recent event on how ...

One of the most meme-able Zoom meeting moments happened three and a half years ago, when lawyer Rod Ponton was unable to turn ...

The event gave analysts an opportunity to talk to customers and see how AI, automation and knowledge management are improving their businesses.

Microsoft has become so dominant in enterprise communications that it’s hard not to compare it to the Bell System. But global monopolies in telecom have vastly different implications.

While the proliferation of Operator Connect options initially was a positive, the current overwhelming number of options, and the complexity of managing an on-going voice environment, can easily ...

While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were strikingly similar opinions no matter the generation. RingEX now includes AI ...

As artificial intelligence (AI) and automation evolve, the concept of "digital workers" is becoming an integral part of modern customer service ope ...

Zoom is not without competition here. Companies like Blackboard and Canvas have long-standing relationships with educational institutions and offer deeply integrated solutions. Newer players like ...

Implementing AI agents rapidly transforms the contact center industry, bringing improved benefits and productivity for employee retention and lead generation ...