Microsoft announced that integrating AI into its customer support and engineering operations has led to cost savings ...

Intuit and American Express detailed how their companies are embracing agentic AI to transform customer experiences, internal workflows and core business operations.

Microsoft is doubling down on AI and aggressively chasing top research talent, even as it trims headcount elsewhere.

Microsoft’s chief commercial officer Judson Althoff noted AI has been so useful that Microsoft was able to save more than ...