The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...

The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

Telling powerful stories is surprisingly important in B2B marketing. Many B2B businesses will often go to great lengths to explain product benefits, but when has technical detail ever grabbed anyone ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just ...

A customer service expert has revealed her top hacks for beating the pesky call centre queue and being put through to a real person as quickly as possible. Lady Janey - real name Jane Hawkes - has ...

At least a dozen senators are pushing to see the FBI’s background check on Pete Hegseth, Donald Trump’s embattled pick for Pentagon chief — a rare move for the committee that oversees his ...

He emphasised that the first interaction on a website or app sets the tone for the entire customer relationship. Aggarwal noted, “Our app or website becomes the first discovery point ...

On Wednesday, OpenAI launched a 1-800-CHATGPT (1-800-242-8478) telephone number that anyone in the US can call to talk to ChatGPT ... regular ChatGPT interface (website, mobile, or desktop app).