The UK’s largest electricity supplier, Octopus Energy Group Ltd., is planning to separate its Kraken Technologies Ltd.

THOUSANDS of Octopus Energy customers are set to receive a share of £1.5 million in compensation after Ofgem found the ...

THE UK’s biggest energy supplier has been forced to pay out £1.5million to customers after a series of billing errors.

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six ...

The payout includes £231,000 of credit remaining on accounts when they were closed, energy regulator Ofgem has said.

The gas and electricity supplier will be paying the hefty sum after regulator Ofgem found more than 34,000 prepayment meter ...

The energy firm has agreed to pay the sum in refunds and compensation after it was found to have failed to provide its ...

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six weeks.

An investigation by Ofgem found over 34,000 prepayment meter customer did not receive final bills within six weeks, as ...

Octopus had agreed to pay a total of £1.483 million in compensation and redress, an average £43 per affected customer, in ...

Octopus Energy founder Greg Jackson accuses opponents of "gaslighting" in a fierce lobbying battle over the UK's power market ...

The regulator found more than 34,000 pre-payment meter customers between 2014 and October 2023 did not receive final bills ...