Here are some very plausible (and one longshot) possibilities we may see come to fruition in 2025.

Before I tell you with at least 30 percent certainty what is coming in 2025, let's look at my previous predictions to see if ...

Unmanaged devices in today's work environment leave apps and sensitive data open to threats. Fortunately, enterprise browsers can secure any device, managed or unmanaged. As the enterprise browser ...

UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and ...

What if you could reduce your Contact Center costs significantly without sacrificing performance or customer experience? Our new report, AI for Contact Center Cost Reduction, reveals how AI can ...

AI Maturity Benchmark Report: Opportunities & Gaps in Contact Center AI Adoption The 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative ...

Reinventing Backup and Recovery With AI and ML To gain insight into these AI and ML trends, TechTarget’s Enterprise Strategy Group surveyed 375 IT and data professionals familiar with and/or ...

The Aragon Research Globe for Intelligent Contact Centers (ICCs) evaluates the trends in the market and identifies key providers that are making a difference in ICCs. For the second consecutive ...

Hypervisor Migration: Keeping Data Safe in a Changing Industry Change is the only true constant in the world, and your virtual datacenter is no exception. Changing a hypervisor is not something ...

Hybrid Cloud Backup All‑Demo: From Deployment to Day 2 Operations In this All‑Demo webinar, two technologists from the Product Strategy team will point and click you through the critical setup ...

Enterprises across the EMEA region face unique challenges when navigating Microsoft’s Unified Support model, including slow response times, time zone mismatches, and increasing costs. This ...